Get in Touch With Us
Got a question about how we research casinos not on GamStop, spotted something that needs correcting, or want to flag a concern about a review? This page explains how to reach the Non Gamstop Casinos team and what happens once your message lands with us.
The Best Way to Reach Our Team
Email is the most reliable route to us. Send your message to [email protected] and a member of our editorial team will read it personally. We do not outsource this to automated systems, so please give us a couple of working days to reply properly rather than expecting an instant response.
To help us route your message quickly, tell us upfront what it concerns — a specific casino review, a factual query about wagering requirements or payment methods, or something else entirely. A clear subject line saves everyone time.
What We Can Help With
We cover a broad range of topics relating to casinos not on GamStop, from welcome bonuses and wagering requirements to withdrawal times and payment methods for UK players. Here's where readers most commonly get in touch:
- Questions about our reviews — if you want more detail on how we assessed a particular operator's offer, licensing, or game selection, ask us directly.
- Corrections — bonus terms, minimum deposits and licensing details change. If you spot something on our site that looks out of date, we want to know so we can check it against current sources.
- Content suggestions — if there's a subject around non GamStop casinos, payments, or responsible gambling that you think we should cover in more depth, tell us.
- General enquiries about the industry — including how overseas licensing works, what GAMSTOP self-exclusion actually covers, or how wagering requirements are typically structured.
- Concerns about your own gambling — if you or someone close to you is finding it difficult to control gambling, let us know in your message and we can point you towards independent support services such as GamCare.
What We Cannot Do
We are a research and comparison site, not a casino operator. That means we cannot process deposits or withdrawals, resolve account disputes, or access anyone's casino account on their behalf. If you have an unresolved issue with a specific site — for example around a delayed withdrawal or a bonus that was not honoured — the operator's own customer support and complaints procedure is the correct first step, followed by any independent dispute resolution service the casino names in its terms.
What we can do is help you understand how these processes generally work, and why they may differ from what a UK-licensed site would offer. For a ranked look at operators we've researched, our best non GamStop casinos guide is a good starting point.
A Note on Accuracy and Independence
We fact-check our content against publicly available information, including operator terms and licensing details, and we date time-sensitive findings where relevant. If you believe something we've published is inaccurate, out of date, or misleading, tell us specifically what and where — this helps us verify and correct it faster.
Our reviews and rankings are compiled independently. Where the site earns commission from a listed casino, this does not influence how that casino is rated or positioned. If you have a question about how a particular ranking was reached, we're happy to explain our reasoning.
Response Times
We aim to reply to every message within two working days. During busier periods this can take a little longer, but every enquiry is read and answered by a real person — nobody's message goes unanswered.